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Free 220-902 Sample Question 1
An engineer working with large detailed CAD files notices over time that the workstation is
taking significantly longer to open files that used to launch quickly. Other applications work
fine, and the engineer confirms all of the data has been backed up the night before. A
technician determines that the workstation is about two years old. Which of the following
would be the technician’s FIRST step in troubleshooting the problem?
Free 220-902 Sample Question 2
A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO).
Free 220-902 Sample Question 4
A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?
Free 220-902 Sample Question 6
A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
Free 220-902 Sample Question 7
A technician is tasked with setting up a user’s webmail on a tablet, phone, and laptop. The user would like the data synced to all three devices. Which of the following items can be synced to the devices via webmail? (Select THREE).
Free 220-902 Sample Question 8
A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll?
Free 220-902 Sample Question 9
A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?
Free 220-902 Sample Question 11
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
Free 220-902 Sample Question 12
For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity?
Free 220-902 Sample Question 13
A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature?
Free 220-902 Sample Question 14
An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
Free 220-902 Sample Question 15
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).
Free 220-902 Sample Question 16
A network administrator is unable to install programs on a workstation. Which of the following is MOST likely the reason the administrator is not able to install applications?