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A customer wants the ability to track the call types for Automatic Call
Distribution (ACD) calls answered by agents. These call types will be defined
by the customer.
Which call center feature can the customer use to track their defined
A supervisor with console permission can enter an agent’s login ID, and
add or remove an agent’s skill via Feature Access Code (FAC). Agents can also
dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
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