ITILFND ITIL

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Sample Questions

Free ITILFND Sample Question 1

Which role is responsible for carrying out the activities of a process?

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Free ITILFND Sample Question 2

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

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Free ITILFND Sample Question 3

Which of the following options is a hierarchy that is used in knowledge management?

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Free ITILFND Sample Question 4

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

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Free ITILFND Sample Question 5

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

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Free ITILFND Sample Question 6

Which of the following is an objective of business relationship management?

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Free ITILFND Sample Question 7

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

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Free ITILFND Sample Question 8

Which of the following BEST describes service strategies value to the business?

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Free ITILFND Sample Question 9

Which two processes will contribute MOST to enabling effective problem detection?

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Free ITILFND Sample Question 10

Which of the following would be used to communicate a high level description of a major  change that involved significant cost and risk to the organization?

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Free ITILFND Sample Question 11

Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident  
2. Chronological order of steps to resolve the incident 

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Free ITILFND Sample Question 12

Why is it important for service providers to understand patterns of business activity (PBA)?

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Free ITILFND Sample Question 13

Which one of the following would NOT be defined as part of every process?

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Free ITILFND Sample Question 14

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

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Free ITILFND Sample Question 15

A process owner has been identified with an “I” in a RACI matrix. Which one of the  following would be expected of them?

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Free ITILFND Sample Question 16

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided  
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction  
4: Identifying possible future markets that the service provider could operate in

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Free ITILFND Sample Question 17

Which one of the following do technology metrics measure?

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Free ITILFND Sample Question 18

Which process includes business, service and component sub-processes?

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Free ITILFND Sample Question 19

Which one of the following is NOT part of the service design stage of the service lifecycle?

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Free ITILFND Sample Question 20

What is the result of carrying out an activity, following a process or delivering an IT service  known as?

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Free ITILFND Sample Question 21

Which process is responsible for managing relationships with vendors?

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Free ITILFND Sample Question 22

Which of the following service desk organizational structures are described in service  operation?
1. Local service desk  
2. Virtual service desk  
3. IT help desk  
4. Follow the sun 

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Free ITILFND Sample Question 23

What are the categories of event described in the UIL service operation book?

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Free ITILFND Sample Question 24

What would you call the groups of people who have an interest in the activities, targets,  resources and deliverables from service management?

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Free ITILFND Sample Question 25

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

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Free ITILFND Sample Question 26

What is the name of the group that should review changes that must be implemented faster  than the normal change process?

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Free ITILFND Sample Question 27

Which of the following is NOT an objective of service transition?

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Free itilfnd Sample Question 28

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered  
2. Those being delivered  
3. Those that have been withdrawn from service 

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Free ITILFND Sample Question 29

The BEST description of an incident is:

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