MB2-704 Microsoft

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Sample Questions

Free MB2-704 Sample Question 1

You are a sales representative at a trade show.

A trade show attendee leaves a business card at your company's booth.

You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify.

Which record type should you create?

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Free MB2-704 Sample Question 2

You own an opportunity but need to allow other users to view and edit it.

What should you do?

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Free MB2-704 Sample Question 3

You are adding products to an opportunity.

You want to calculate the estimated revenue based on the products added.

What should you do to enable this function?

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Free MB2-704 Sample Question 4

What is the purpose of the business process flow in the opportunity form?

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Free MB2-704 Sample Question 5

You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?

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Free MB2-704 Sample Question 6

A staff member at your client organization sends you an email message, inquiring about a product that the client might buy.
After you track the email message, what should you do?

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Free MB2-704 Sample Question 7

You are creating a goal for the number of phone calls made versus the number of phone calls scheduled.
You need to establish the number of scheduled calls for your organization.
Which value provides this information?

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Free MB2-704 Sample Question 8

You want to share a personal chart that you created.
Who can you share your chart with? Each correct answer presents a complete solution. Choose two.

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Free MB2-704 Sample Question 9

Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money.
You need to complete the configuration of the goal metric.
What should you do?

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Free MB2-704 Sample Question 10

You create an Advanced Find view that consists of columns from the account entity.
Which action is possible when customizing the view?

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Free MB2-704 Sample Question 11

You create an opportunity report by using the Report Wizard. The report returns too many records.
You need to reduce the number of records returned by the report.
Which two actions should you perform? Each correct answer presents a complete solution.Choose two.

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Free MB2-704 Sample Question 12

You need to create a dashboard that will include an external website.
Which component should you add?

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Free MB2-704 Sample Question 13

You create a new entitlement.
What is the initial status of the entitlement?

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Free MB2-704 Sample Question 14

You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer.
What is the status of the SLA key performance indicator (KPI) instance record related to the case?

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Free MB2-704 Sample Question 15

You create a new service level agreement (SLA) and enter the amount of time that is allowed for it.
You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

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Free MB2-704 Sample Question 16

You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form.
You need to review the case status and report the information to your manager.
Which piece of information about the time of the case is available?

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Free MB2-704 Sample Question 17

You need to specify the number of support hours a customer will receive.
What should you create?

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Free MB2-704 Sample Question 18

You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by mistake.
What should you do?

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Free MB2-704 Sample Question 19

You work at the support desk for a software company.
When the newest version of a popular app is released, you receive an influx of support requests regarding an issue. The research and development team identify the issue as a bug and prepare to fix it. You need to identify existing cases in which this bug was reported and relate them to one another so that they can be closed simultaneously when the bug fix has been released.
What should you do?

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Free MB2-704 Sample Question 20

You are responsible for creating and managing Microsoft Dynamics CRM Knowledge Base templates and
articles.
A user wants an image to be added to a Knowledge Base article.
What should you do?

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Free MB2-704 Sample Question 21

You are the customer service manager of a call center and are performing a daily review of your team's cases. A case record owned by a member of your team has a flag in the research stage of the business process flow.
What does this indicate about the case?

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Free MB2-704 Sample Question 22

Two active case records are related to the same issue but have nothing else in common.
Your manager asks you to make an association between the records.
What should you do?

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